Delivery & Shipping

1. Where we deliver

(a) HomePal delivers to most locations in Australia.

(b) The cost of delivery is calculated using the size and weight of your order and the postcode it is going to. This cost is shown during the checkout process and included in the total price of your order.

(c) There are a small number of remote Australian locations that we are unable to deliver to. If you place an Order for Delivery to an unserviceable location, we will contact you and refund any amounts paid.

(d) We are unable to deliver to PO Box or Locker addresses.

(e) We do not provide international delivery options.

2. Delivery times

(a) Delivery times may vary depending on the city of destination, the method of freight selected and stock availability.

(b) Don’t forget you can track your delivery with the tracking number provided to you via email once payment has been cleared and the item has shipped.

(c) If you’re not at the delivery address or otherwise able to accept the deliver, at the time of delivery, small items (eg fragrances, cushions and throws) may be left in a safe spot at your property.

(d) Furniture deliveries usually require a signature upon receipt. If you can’t be there and wish to give an Authority to Leave for the courier, simply contact us so we may provide you with the correct form to complete and sign.

(e) In order to meet their delivery schedules, for large furniture items the couriers will contact you to arrange a specific day for delivery. If the suggested delivery date is not suitable, please advise the courier to arrange an alternate date.

(f) Any delivery time or date given by us to you is an estimate only. You must still accept delivery of the goods even if late and we will not be liable for any loss or damage incurred by you, or anyone else, as a result of the delivery being after the estimated delivery time.

3. Risk in products

(a) Risk in the goods passes to you on delivery.  We do not accept liability for any loss, theft or damage to the goods after delivery or the time when the goods are left at your property (as the context permits).

(b) You must take delivery. In the event that you are unable, or refuse, to take delivery of the goods as arranged then we will pass on any additional courier, storage or other charges that may apply, including those based on new delivery arrangements.

(c) To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by us, or the delivery agents or couriers, in relation to the loss or damage to any delivery item, parcel, good or otherwise, including:

       (i) where it is left at the delivery address in any location as requested;

       (ii) where it is left at a delivery address in a manner that is inconsistent with the delivery instructions; or

       (iii) where it is not left at the delivery address, and requires re-delivery.

4. Delivery details

(a) It is important that you verify that your information is correct and accurate, including the delivery address. If the address provided is incorrect and the package is returned, you may be invoiced for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us.

(b) We also require a contact phone number, which may be used by the courier to arrange delivery.

(c) We reserve the right to pass on applicable charges to you if you provide incorrect or incomplete information, such as the address or contact number.

(d) We may deliver the goods in separate consignments.

5. Contact

In case you have any queries concerning our delivery policy do not hesitate to contact us at support@homepal.com.au.